Terms of Purchase

Vuorinclothing Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of athletic and performance clothing (including moisture-wicking tees, compression leggings, waterproof jackets, running shorts, and related gear—collectively “Products”) from Vuorinclothing (via our website: vuorinclothing.com, “we,” “us,” or “our”). By placing an order, you (“Customer,” “you”) agree to these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read carefully before completing your purchase to clarify order processes, delivery timelines, and refund rules.

1. Order Placement & Acceptance

1.1 Placing an Order

To place an order, you must complete the checkout process with accurate, complete, and up-to-date information: valid shipping address (for global delivery of your performance gear), contact details (email/phone for order updates), and payment information. You confirm that all provided information is true and that you have the legal capacity to enter into this agreement (if purchasing on behalf of a business or organization, you confirm you have authority to bind that entity).

1.2 Order Acknowledgment

Submitting an order will trigger an automated “Order Acknowledgment” email confirming we have received your request. This acknowledgment does not constitute acceptance of your order—we reserve the right to accept or reject orders (in whole or in part) for reasons including:
  • Product unavailability (e.g., a specific size of compression leggings or style of running shorts being out of stock);
  • Pricing errors (e.g., incorrect display of jacket prices due to technical issues);
  • Suspected fraud (e.g., unusual payment activity or invalid shipping addresses for global delivery);
  • Incomplete or inaccurate order information (e.g., missing size for athletic socks or ambiguous delivery instructions).

1.3 Binding Contract

A legally binding contract between you and Vuorinclothing is formed only when we send a “Shipping Confirmation” email notifying you that your order has been processed and shipped. If we cannot accept your order (e.g., a limited-edition workout set is no longer in stock), we will notify you via email within 2 business days and issue a full refund for any payment already received.

2. Pricing & Payment

2.1 Pricing

All Product prices on our website are quoted in United States Dollars (USD) and include applicable taxes (where required by local law for global orders). We may adjust prices at any time without prior notice, but changes will not affect orders for which a Shipping Confirmation has already been sent.

2.2 Payment Methods

We accept major payment methods compatible with global transactions, including:
  • Credit/debit cards (Visa, Mastercard, American Express, Discover);
  • PayPal;
  • Other secure methods indicated at checkout.
By providing payment details, you authorize us (or our third-party payment processor) to charge the full order amount to your chosen payment method. You confirm that sufficient funds or credit are available to cover the transaction, including any potential currency conversion fees (handled by your payment provider, not Vuorinclothing).

2.3 Payment Security

Sensitive payment information (e.g., credit card numbers) is protected via industry-standard encryption (SSL/TLS) during transmission—critical for global orders to ensure your financial data remains secure regardless of your location. We do not store full credit card details—all payment processing is handled by trusted third-party providers compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring compliance with global security protocols.

3. Order Processing & Delivery

3.1 Order Processing Time

We process orders within 1–3 business days of receipt (excluding weekends, holidays, and peak seasons like Black Friday/Cyber Monday). Processing includes:
  • Verifying payment validity for global transactions;
  • Conducting quality checks on Products (e.g., inspecting moisture-wicking fabric on tees, verifying zipper functionality on jackets, ensuring seam strength on leggings—critical for performance gear durability);
  • Securely packaging items to protect against global transit damage (e.g., wrapping mesh shorts in tissue paper, using reinforced boxes for structured jackets, adding moisture-resistant layers for waterproof gear).
Customized Products (e.g., monogrammed compression tops, team-printed running shorts) may require 3–5 business days to process—this timeline will be noted in the Product description and your Order Acknowledgment, ensuring clarity on when your personalized gear will ship.

3.2 Delivery Timeline

Once your order is processed and shipped, delivery takes 6–12 business days to any location worldwide. We do not offer expedited shipping options—all orders are shipped via standard delivery methods to ensure consistency for global customers.

3.3 Global Free Shipping

We offer free shipping on all orders globally, with no minimum order value required. This benefit applies to every order, regardless of your location (from the U.S. to Australia to Europe) or the number/type of Products purchased (e.g., a single pair of leggings or a full workout set). There are no hidden shipping fees, surcharges, or regional restrictions—you’ll see “Free Shipping” confirmed at checkout, and the price displayed for your gear is the total amount you’ll pay.

4. Returns & Refunds

4.1 Return Eligibility

You may return eligible Products for a refund within 60 days of the delivery date (a longer window to let you test performance gear in regular workouts—e.g., a few runs in new shorts or yoga sessions in leggings), provided the Products meet the following conditions:
  • Items are in original, unused, and undamaged condition (unworn gear with no signs of workout use, such as stretched waistbands, sweat stains, or scuffed fabric; unopened accessories; and all tags, packaging, and hangers intact);
  • Products are not final sale (final sale items are clearly marked on the Product page, e.g., clearance jackets or limited-edition race-day tees);
  • Customized Products (e.g., monogrammed compression tops) are only eligible for return if they arrive with a manufacturing defect (e.g., faulty stitching or incorrect personalization).

4.2 Return Process

To initiate a return:
  1. Email our customer service team at [email protected] with:
    • Your order number (found in your order confirmation email);
    • Reason for return (e.g., “leggings too tight for squats,” “jacket doesn’t fit over layers,” “want to refund unused running shorts”);
    • Clear photos of the Product (to confirm eligibility: e.g., unopened package, unworn fabric, intact tags).
  1. Receive Confirmation: Our team will review your request within 24–48 hours. If eligible, we’ll send a prepaid return shipping label (for all global orders—no cost to you) and detailed return instructions.
  1. Ship Gear Back: Pack items securely to protect performance fabrics—use the original packaging if possible, and add tissue paper to prevent mesh or compression materials from snagging. For bulkier items like jackets, fold them to avoid creasing (wrinkles can damage waterproof coatings). Ship via the provided label, and keep the return tracking number for your records.

4.3 Refund Processing

Once we receive and inspect your gear (3–5 business days after delivery to our warehouse) and confirm eligibility:
  • We’ll process the refund to your original payment method within 5–10 business days (consistent for global customers, with minor delays possible for international transactions due to currency conversion).
  • Refunds include the full Product price; original shipping costs are not refunded (unless the return is due to a manufacturing defect or our error, like sending the wrong size/style).
Refund appearance in your account may take an additional 3–5 business days, depending on your bank or payment processor’s policies.

5. Product Availability & Accuracy

5.1 Stock Levels

We strive to maintain accurate stock information on our website, but occasional discrepancies may occur (e.g., a sudden surge in orders for a popular style of moisture-wicking tees). If a Product is out of stock after you place an order, we will notify you via email within 2 business days and offer:
  • A full refund to your original payment method;
  • A backorder (if the Product is expected to restock within 2 weeks—we’ll share the restock timeline and ship immediately when available);
  • An alternative Product of similar value (with your consent, e.g., swapping an out-of-stock jacket for a comparable style with the same performance features).

5.2 Product Descriptions

We make every effort to ensure Product descriptions (e.g., fabric details for compression gear, fit notes for running shorts, waterproof ratings for jackets) are accurate and complete. However, minor variations may occur:
  • Color differences due to screen settings (e.g., a “navy blue” tee may appear slightly different on a smartphone vs. a laptop);
  • Slight material variations (e.g., natural cotton blends may have minor texture differences);
  • Fit variations (e.g., due to body shape, some customers may find a style runs slightly large or small—we include detailed fit notes on every Product page to minimize this).
If you receive a Product that is significantly different from its description (e.g., a “waterproof jacket” that leaks in light rain or a “moisture-wicking tee” that doesn’t pull sweat), contact us at [email protected]—we will resolve the issue via refund, replacement, or other mutually agreed-upon means.

6. Cancellations

You may cancel an order only if it has not been processed or shipped (i.e., before you receive a Shipping Confirmation). To cancel:
  • Email us at [email protected] with your order number and subject line “Order Cancellation” within 24 hours of placing the order (critical for global orders to avoid processing delays).
Once an order is processed or shipped, cancellations are no longer possible—you must use the return process outlined in Section 4 to request a refund. If your order has already shipped internationally, we cannot intercept it mid-transit, but we will support you through the return process once you receive the gear.

7. Limitation of Liability

To the maximum extent permitted by applicable law:
  • Vuorinclothing shall not be liable for indirect, incidental, special, consequential, or exemplary damages arising from your purchase or use of Products (e.g., inconvenience from delivery delays, loss of use of a Product during a workout, or costs to replace a Product due to improper care);
  • Our total liability for any claim related to these Terms or your order shall not exceed the total amount you paid for the affected Product(s);
  • We shall not be liable for damages caused by circumstances beyond our control (e.g., carrier delays, customs holds, or force majeure events).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you (especially for international customers subject to local consumer protection laws).

8. Changes to These Terms

We may update these Terms at any time to reflect changes in laws, our global shipping processes, or Product offerings (e.g., adding new performance gear categories). When we do, we’ll post the revised version on our website and update the “Last Updated” date. Your continued use of our website or placement of orders after changes take effect constitutes acceptance of the updated Terms. We encourage you to review it periodically—especially if you’re a regular global customer—to stay informed about our order rules.

9. Governing Law & Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of laws principles. For international customers, this does not affect mandatory consumer protection laws in your jurisdiction (e.g., EU consumer rights or Australian consumer law).

9.2 Dispute Resolution

Before initiating legal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We are committed to finding a fair solution for global customers—whether the issue is a delayed order, a return request, or a product concern. If we cannot resolve the issue within 30 days, either party may pursue legal action in the courts of New York County, New York, or in a court of competent jurisdiction in your location (for international customers, subject to local laws).

10. Contact Us

For questions, concerns, or disputes related to these Terms or your order (e.g., tracking a global delivery, initiating a return, or clarifying payment details), contact our customer service team at:
We respond to all inquiries within 24–48 business hours (Monday–Friday, 9 AM–6 PM EST) and provide support tailored to global customers—whether you’re in the U.S., Europe, Asia, or beyond.