Vuorinclothing Shipping Policy

At Vuorinclothing, we know you’re eager to get your hands on gear that fuels your workouts—whether it’s a moisture-wicking tee for your next run, compression leggings for HIIT, or a waterproof jacket for hiking. Our shipping policy is designed to be transparent and athlete-focused, ensuring your performance clothing arrives safely, on time, and ready to keep up with your grind. Below, we break down everything you need to know about delivery, processing, and more.

1. Shipping Locations

We deliver our athletic and performance clothing to most regions worldwide, bringing your go-to workout gear right to your doorstep—no matter where you train.

For domestic shipping within the United States, we cover all 50 states, including Alaska, Hawaii, and U.S. territories like Puerto Rico and Guam. Whether you’re in a busy city or a rural area, we ensure your leggings, shorts, or jackets reach you without extra hassle.

For international shipping, eligible countries include Canada, the United Kingdom, Australia, most European Union nations (such as France, Germany, and Italy), Japan, New Zealand, and select countries in Asia, Africa, and South America. A full list of eligible locations is displayed during checkout—if your country isn’t listed, email [email protected] to ask about updates on when we’ll expand to your region.

2. Order Processing Time

Before shipping, we take extra care with your performance gear to ensure it arrives in perfect condition—ready for your first workout.

Most orders fall under standard processing, which takes 1–2 business days (this excludes weekends, holidays, and peak seasons like Black Friday/Cyber Monday). During processing, we inspect every piece for quality: we check that moisture-wicking fabric on tees works as intended, verify zipper functionality on jackets (critical for outdoor workouts), and ensure seam strength on leggings (to withstand repeated stretches). We also package items securely to protect delicate materials—like mesh or compression fabrics—from damage during transit.

For customized or special-order gear, such as monogrammed compression tops or team-printed shorts, additional processing time is needed—typically 3–5 business days. This extra time ensures the customization is accurate (no misspelled monograms or off-color prints) and that the gear still meets our strict performance standards. We’ll include this specific timeline in your order confirmation email, so you know exactly when to expect your personalized gear to ship.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers—including USPS, UPS, DHL, and local postal services for international orders—to deliver your gear reliably, with timelines tailored to get you training fast.

Domestic Shipping (United States)

Two shipping methods are available for domestic orders, with no minimum order value required for both options:

International Shipping

International orders also have two shipping methods, with no minimum order value required for both options:

Important International Notes: Customs duties, taxes, or import fees may apply to your order—these costs are your responsibility (not Vuorinclothing) and vary by country. We recommend checking your local customs office for details, especially if you’re ordering high-value gear like premium hiking jackets or compression sets. Additionally, delivery may be delayed by customs processing—while we have no control over how long customs holds your package, we provide all necessary documentation (like commercial invoices) to help speed up the process.

4. Shipping Costs & Free Shipping Eligibility

We want shipping to be accessible for every athlete, regardless of how much you order—so we offer no minimum order value and transparent pricing for all shipping methods:

Free Shipping Promotions

We occasionally run enhanced free shipping promotions (in addition to standard free domestic shipping). For example, we may offer free Standard International Shipping for all orders (waiving the usual international shipping fee) or limited-time free Expedited Shipping for domestic orders—all still with no minimum order value. Sign up for our newsletter via our website to stay updated: we’ll send you an email as soon as these deals go live, so you can save on your next gear order without meeting any minimum purchase requirement.

5. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with two key details: a unique tracking number and a direct link to the carrier’s website (such as USPS Tracking or DHL Track & Trace). Use this link to view real-time updates on your package’s status—you’ll see when it’s “shipped,” “in transit,” “out for delivery,” or “delivered.”

For domestic orders, tracking updates are usually available within 24 hours of shipping. Carriers like USPS and UPS provide frequent updates, including delivery time windows for Expedited Shipping—so you’ll know exactly when to expect your leggings, jacket, or other gear, even for small orders with no minimum value.

For international orders, tracking may become limited once your package leaves the U.S. Once the package enters your country, local carriers (like Royal Mail for the UK or Canada Post for Canada) will take over and provide final delivery updates. If tracking shows “in transit” but no new updates for 5+ days, email us for help—we can follow up with the carrier to check on your package’s status, regardless of your order size.

If you don’t receive a shipping confirmation email within 3 business days of placing your order (or within 5 business days for customized gear), first check your spam folder—these emails sometimes get filtered. If it’s not there, email [email protected] with your order number, and we’ll either reship the confirmation or investigate why your order hasn’t shipped yet.

6. Special Handling for Performance Gear

Performance clothing has unique needs—its functional features (like moisture-wicking fabric or compression) can be damaged by poor packaging. That’s why we use special handling practices to ensure your gear arrives ready to perform, no matter how small your order (even for single-item orders with no minimum value):

We use reinforced shipping boxes that resist crushing—critical for structured items like jackets or compression tops, which can lose their shape if compressed during transit. For delicate fabrics (such as mesh tees or lightweight running shorts), we wrap each piece in tissue paper to prevent snags or staining. For compression gear, we fold items gently instead of stretching them—stretched compression materials lose their supportive properties, which would impact your workout.

We also add a water-resistant layer to the packaging for waterproof or moisture-wicking gear (like rain jackets or sweat-wicking leggings). This layer protects against transit leaks (from rain or spilled liquids in delivery trucks) so your gear stays dry and ready to use as soon as you open the box—whether you ordered one item or ten.

7. Missing, Lost, or Delayed Orders

We work hard to ensure your gear arrives on time for your next workout, regardless of order size—here’s how we resolve issues, even for orders with no minimum value:

Missing Orders (Marked “Delivered” but Not Received)

If tracking shows your order was delivered but you haven’t received it, take three steps first: check with household members, neighbors, or building management (carriers sometimes leave packages with trusted contacts or in secure locations like mailrooms, porches, or garages); verify your shipping address in your order confirmation email (a small typo—like a wrong apartment number or misspelled street name—can lead to misdelivery); and check around your property for hidden drop-off spots (carriers may leave packages behind bushes or near doors to avoid theft). If you still can’t find your package, email us within 7 days of the “delivered” date—we’ll file a claim with the carrier and either reship your gear or issue a full refund (whichever you prefer) if the package is confirmed lost, no matter how small your order.

Lost Orders

If your order shows no tracking updates for 7+ days (for domestic orders) or 14+ days (for international orders), we consider it “lost.” To resolve this, email us with your order number—we’ll immediately investigate with the carrier, sharing updates from their team every 2–3 days. If the carrier confirms the package is lost, we’ll either reship your order at no cost to you or issue a full refund (your choice)—even for small orders with no minimum value. We’ll also prioritize reshipping if you need the gear for a specific event—like a race or team practice—to ensure you have it in time.

Delayed Orders

If your order arrives later than the estimated timeline (for example, Standard Shipping takes 6 days instead of 3–5), email us—we’ll apologize for the delay and offer a discount code (like 15% off your next order) as a thank you for your patience, regardless of order size. For international orders delayed by customs, we’ll provide guidance on how to follow up with your local customs office—including what documentation you may need to share to release your package.

8. Address Changes & Cancellations

Address Changes

You can update your shipping address only if your order hasn’t been processed or shipped—this applies to all orders, including those with no minimum value. Once processing begins (usually within 1–2 business days of order placement), we can’t guarantee address changes—carriers lock in shipping details once packages are labeled. If you need to update your address, email us immediately at [email protected] with your order number and the corrected address. If your order has already shipped, we can’t redirect it, but we can help you file a missing package claim once the carrier marks it as undeliverable (most carriers return undeliverable packages to us, and we can then reship to your correct address).

Cancellations

You can cancel an order only if it hasn’t been processed or shipped—this applies to all orders, including those with no minimum value. To cancel, email us with your order number and “Order Cancellation” in the subject line—we’ll confirm cancellation within 24 hours and issue a full refund. Refunds typically take 5–7 business days to appear in your account, depending on your bank or payment processor. Once an order is processed or shipped, cancellations are no longer possible—instead, use our Return Policy to send the gear back for a refund once you receive it.

9. How to Contact Us

If you have questions about shipping—whether it’s tracking a small order with no minimum value, changing an address, understanding international fees, or checking the status of a delayed package—email our customer service team at [email protected]. We respond to all inquiries within 24–48 business hours (Monday–Friday, 9 AM–6 PM EST) and are happy to help resolve any shipping-related issues, no matter how big or small your order. Whether you’re waiting for a single pair of running shorts or a full workout set, we’ll work to get you answers fast.

Thank you for choosing Vuorinclothing. We can’t wait for you to put your new gear to the test!