Refund Policy

Vuorinclothing Refund Policy

At Vuorinclothing, we want every piece of athletic and performance clothing you buy to work as hard as you do—whether it’s a moisture-wicking tee that keeps you dry during runs, leggings that stay put during HIIT, or a jacket that shields you on hiking trails. If your gear doesn’t meet your expectations, our refund policy is designed to be straightforward and athlete-friendly, so you can shop with confidence. This policy outlines the conditions for eligible refunds, how to request one, and what to expect throughout the process.

1. Eligibility for Refunds

To qualify for a refund, your Vuorinclothing purchase must meet the following criteria—tailored to the unique needs of performance gear:
  • Timeframe: You must request a refund within 30 days of the delivery date (verified via your order confirmation email or shipping tracking number). This gives you time to test the gear in your regular workouts (e.g., a run in new shorts, a yoga session in leggings) without rushing.
  • Gear Condition: Items must be in their original, unused, and undamaged state—no signs of wear from training (e.g., stretched waistbands, sweat stains on tees, scuffed jackets from trail use), no alterations (e.g., cut hems on shorts, removed tags), and with all original packaging, tags, and hangers intact. For delicate performance fabrics (e.g., mesh tanks, compression materials), we ask that you avoid 试穿 on rough surfaces (e.g., gym floors with weights, gravel trails) to prevent snags or unseen damage.
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) when requesting a refund.
  • Category-Specific Exceptions:
    • Final Sale Items: Any gear marked “Final Sale” on the product page (often clearance styles, limited-edition workout sets, or race-day apparel) is non-refundable, regardless of condition.
    • Customized Items: Personalized gear (e.g., monogrammed compression tops, team-printed jackets) is non-refundable unless it arrives with a manufacturing defect—since these pieces are made to your specific requests.
    • Used Gear: Even if within 30 days, gear that shows signs of workout use (e.g., faded moisture-wicking fabric from washes, pilled leggings from friction) is not eligible for a refund—we can only accept returns for gear that hasn’t been put through training.

2. How to Request a Refund

Requesting a refund for your performance gear is simple—just follow these steps:
  1. Initiate the Request: Email our customer service team at [email protected] with the following details:
    • Your full name (as it appears on the order).
    • Your order number.
    • The reason for the refund (e.g., “leggings too tight for squats,” “tee doesn’t wick sweat as advertised,” “jacket sleeves too short for layering”).
    • Clear photos of the gear (to confirm eligibility: e.g., unopened packaging, unworn fabric, intact tags, and any visible issues like size mismatches or fabric defects).
  1. Receive Confirmation: Our team will review your request within 24–48 business hours (excluding weekends and holidays). If your refund is eligible, we’ll send you a prepaid return shipping label (for U.S. orders; international customers may be responsible for return shipping costs unless the issue is our error—such as sending the wrong size or style).
  1. Return the Gear: Pack the items securely to protect performance fabrics—use the original packaging if possible, and add tissue paper to prevent mesh or compression materials from snagging. For bulkier items like jackets, fold them to avoid creasing (wrinkles can damage delicate waterproof coatings). Ship the package using the provided label, and keep the return tracking number for your records—this helps us confirm when we receive your gear.
  1. Inspect and Process: Once we receive your returned gear (typically 3–5 business days after you ship it), our team will inspect it to ensure it meets eligibility requirements. If approved:
    • We’ll process the refund to your original payment method (e.g., credit card, PayPal) within 2–3 business days of inspection.

3. Refunds for Defective or Damaged Gear

We build our performance clothing to withstand tough training—from reinforced seams on gym shorts to fade-resistant dyes on running tees. If you receive a piece with a manufacturing defect (that affects performance or durability) or damage caused during shipping, we’ll make it right:
  • What Qualifies as a Defect: Issues that impact the gear’s ability to perform, such as:
    • Faulty moisture-wicking fabric that doesn’t pull sweat (e.g., a tee that stays soaked during a workout).
    • Broken zippers or snaps on jackets (that can’t be fixed with simple repairs).
    • Loose stitching on seams (that unravels after one wash or light use).
    • Uneven hems or fit (e.g., leggings that are shorter on one leg, making them unwearable for workouts).
  • Report Promptly: You must notify us of the defect/damage within 7 days of delivery—this shorter timeframe helps us address issues quickly with our production team and prevents further wear that could complicate resolution.
  • No Return Required (In Some Cases): For visible defects or shipping damage (e.g., a hole in a mesh tank, a torn jacket from transit), we may waive the return requirement if you provide clear, detailed photos of the issue (close-ups of the defect, full shots of the gear, and photos of damaged packaging). Our team will assess the photos and notify you if a return is needed.
  • Refund Process: If the defect/damage is confirmed, we’ll process a full refund (including any original shipping costs you paid) to your original payment method—no restocking fees. Alternatively, you may choose to receive a replacement piece (of the same style and size) instead of a refund, subject to stock availability. If the item is out of stock, we’ll offer a store credit (valid for 12 months) or a full refund—whichever works best for your training schedule.

4. Refund Timelines and Details

  • Processing Time: After we approve your refund, it may take 5–7 business days for the funds to appear in your account. This delay depends on your bank or payment processor’s policies (we have no control over this step, but we’ll provide proof of refund processing if you need to follow up with your financial institution).
  • Shipping Costs: For refunds due to personal reasons (e.g., sizing error, changed mind, or gear that doesn’t fit your workout style), we do not refund the original shipping costs (unless you received free shipping on your order). For defect or shipping damage refunds, original shipping costs are included in the refund.
  • Partial Refunds: In rare cases (e.g., only one item in a workout set is defective, or the packaging is damaged but the gear is unused), we may offer a partial refund for the affected item(s) instead of requiring a return of the entire order. Our team will confirm this with you before processing.
  • Gift Purchases: If you received the gear as a gift, we’ll issue a refund to the original purchaser (not the recipient) unless the purchaser provides written authorization (via email to [email protected]) to refund the recipient directly.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances—consistent with the needs of performance athletic wear:
  • Gear that has been used in workouts (even if lightly worn, e.g., a single run in shorts or a yoga session in leggings).
  • Items with missing tags, packaging, or accessories (e.g., a jacket without its original waterproof care tag, leggings without the size tag).
  • Final sale items, customized items (unless defective), and gear returned outside the 30-day refund window (unless extended by our customer service team for exceptional cases—such as delayed delivery due to carrier issues or a medical emergency that prevented you from testing the gear).

6. How to Check Refund Status

If you’ve requested a refund and want to track its progress:
  • Email us at [email protected] with your order number and the subject line “Refund Status Request.”
  • Include your return tracking number (if you shipped the gear back) for faster updates—this allows us to cross-reference your package’s delivery status and inspection progress.
  • Our team will respond within 24 business hours with the latest status (e.g., “return received and inspected,” “refund processed to your credit card,” “pending bank approval”).

7. Questions or Concerns

If you have questions about our refund policy, need help with a refund request, or disagree with a refund decision, please reach out to our customer service team at [email protected]. We’re athletes too—we understand how important it is to have gear you can rely on, and we’ll work to resolve any issues fairly so you can get back to your training.
Thank you for choosing Vuorinclothing. We appreciate your trust in our performance gear, and we’ll always stand behind the pieces that help you push your limits.